Glovebox
Talk to a person
Email us any time. We answer from Adelaide, 8:30 am to 5 pm ACST, Monday to Friday, usually within a few hours.
To help us help you, tell us your business name, what you were doing and what you expected to happen. A screenshot helps.
Getting started
What should I set up first?
Your business details (ABN, GST, logo and bank details for invoices), then your price list, then your team. The setup checklist on the dashboard walks you through it in about half an hour.
Can I import my price list?
Yes. Import a CSV or a supplier price file from Settings, Price list. Price files from the major Australian plumbing and electrical wholesalers are recognised automatically.
How do I invite my team?
Settings, Team, Invite. Each person gets an email to set a password and a link to the iPhone app.
Switching to Glovebox
Which apps can you import from?
Fergus, Tradify, ServiceM8 and simPRO exports, or any spreadsheet. We bring across customers, sites, price lists and open jobs. Closed jobs and old invoices stay in your accounting software.
Will I lose anything when I switch?
Your history in Xero or MYOB stays where it is. We recommend running both apps side by side for a week while your open jobs finish.
Do you do the import for me?
On Team and Business plans, yes. Email us your exports and we'll have you set up within two working days.
Quotes, invoices and payments
How do customers pay online?
Every invoice you send has a Pay now link. Customers can pay by card or Apple Pay, and the payment is matched to the invoice and synced to your accounting software.
When does the money reach my account?
Card payments land in your nominated bank account two business days after the payment.
Can I show prices including GST?
Yes. Choose per quote whether line prices show ex or incl. GST. Totals always show the GST amount.
Xero and MYOB
What syncs?
Customers, items, invoices, credit notes and payments, both ways. Bills from purchase orders sync on the Business plan.
An invoice didn't sync. What do I do?
Open Settings, Integrations to see the reason, usually a missing account code or a locked period. Fix it and tap Retry.
The iPhone app
Does it work offline?
Yes. Job cards, tasks, photos, forms and timers all work offline and sync when you're back in range.
Is there an Android app?
Not yet. Android users can use the office web app in the phone's browser for now.
The app asks for my location. Why?
Only to send your customer an on-my-way text with your arrival time, and to record where a timer was started. You can say no and everything else still works.
Billing and your account
How do I cancel?
Settings, Billing, Cancel plan. You keep access until the end of the month you've paid for.
How do I get my data out?
Settings, Export downloads everything as CSV files plus a folder of photos and PDFs.
Status and safety
Glovebox helps you keep records of forms and certificates, but doesn't replace your licence obligations or your regulator's requirements. Check the current rules with the relevant South Australian or interstate authority.